Save My Bacon Survey Report 'October 2012'

The aim of this survey was to find out what SaveMyBacon clients want and what they find good and bad about the service you offer.

Survey administered by EvokeSEO ( www.evokeseo.co.uk )


Questions

1. On a scale of 1-10, with 10 being the highest, how satisfied are you with our website?

57% of the survey participants rated SMB 10/10

17.7% rated SMB 9/10

15.3% rated SMB 8/10

5.1% rated SMB 7/10


2. What do you like best about our website?

Answers Snapshot.

Easy / Simple / to use
(268 clients used the words 'easy' or 'simple' in their answers to describe what is best about SMB)

Speed at which your money is in your account / Fast
(91 clients used the 'words 'fast' or 'quick' in their answers to describe what is best about SMB)

Calculator (18 clients liked the calculator)

Examples - "Easy to use calculator on the homepage" - "How easy it is to use the loan calculator"

"I like that you can use the loan calculator on the home page before you continue on with the application"


3. On a scale of 1-10, with 10 being the highest, how easy did you find it to use our site and the loan calculator?

72.9% of the survey participants rated the calculator as 10/10

14.4% rated SMB 9/10

7.3% rated SMB 8/10

2.4% rated SMB 7/10


4. On a scale of 1-10, with 10 being the highest, how happy were you with the time it took to receive the money?

98% of clients were happy with the time it took to get their loan!

Example

73.4% of the survey participants rated the time it took to receive the
money as 10/10

11.1% rated 9/10

6.6% rated 8/10

3% rated SMB 7/10

*8 out of 440 people rated the time it took to receive the loan money as 5/10 or below.


5. Is there anything about our loan process you think we could make clearer or explain better?

6.1% said Yes

93.9% said No


6. Was there anything was unclear in the loan terms or anything that happened downstream that wasn't obvious when you first took out the loan?

97% said No

3% said Yes


7. If you've used another loan provider do you think our service is better?

64.8% said Yes

5.2% said No

30% N/A


8. Why did you choose to use us over a bank or other mainstream loan provider?


9. Would you recommend us to a friend?

The short answer to this is YES!! 98.9% said they would.

The type of credit is not intended to meet your long-term financial needs or to be used for dealing with existing ongoing financial problems.
This loan should only be used to meet short-term cash needs and not be used as a continual source of credit.
If you are concerned that you are falling into a bad debt situation, then please do not apply for a Save My Bacon loan as our loan will only worsen your situation.