Trouble Shooting

I still haven't received my funds

If you received our text to confirm your Save My Bacon loan payment has been sent, the funds will have left our account and either be on their way, or just have landed in your bank account. This process should take less than 60 minutes!

If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should send an email to guarantee@savemybacon.co.nz

There are a small number of Banks who have yet to implement new systems which allow for Super Fast Cash transfers. In these few cases, or if your application is formally approved after 4.30 pm or during a weekend or public holiday, your cash should be deposited on the next business day. The following Banks allow for our Super Fast Cash transfers:

If your bank is slow in showing payment to you, please contact the International Payments team at your bank.

I can’t login

Here’s a couple of tips that might help solve this one.

Firstly - Make sure that you are entering the same email address that you used when you registered with Save My Bacon. Your username for your account is your full email address.

Secondly - The password field is case sensitive. This means that if you used lowercase and capital letters anywhere in your chosen password, you need to make sure you re-type it to match. For example, if you first used ‘Bacon’, you can’t use ‘bacon’ next time. It needs to be exactly the same phrase.

I’ve forgotten my password

If you have forgotten your password, there is a “Forgot Password” button on the login page which will resend a new password to your email account. Please ensure you copy your new password exactly, as it is case sensitive.

If you don’t receive a password email from us it is likely that it is in your spam/junk/bulk mail inbox. Please check this mailbox for our email.

If your password is not in your spam/junk/bulk mail inbox, it is possible that our email was blocked altogether. Try adding our email address – loans@savemybacon.co.nz to your contacts list/address book. This will prevent our emails from being seen as spam. You will then need to request a new password.

My mobile number, bank account and email are already in use

If you are a returning customer, please login to your account before you use the Online Loan Calculator or you will receive a message advising that your mobile number, bank account or email are already in use.

New customers who receive this message need to contact Save My Bacon on 0800 27 28 36 for assistance.

What should I do if I don’t receive a verification code?

When mobile networks are extremely busy, your verification code can take up to 60 seconds to arrive, so please be patient. You can request another code by clicking on the resend verification code button if you haven’t received your code after 30 seconds. 

If you still don’t receive the code, please check you have put the correct mobile number in the application and ensure your mobile phone is turned on and receiving texts. If you have had a Save My Bacon loan before, you should receive the code automatically to your original mobile number. 

If you need to change your mobile phone number or still haven’t received the code, please contact us on 0800 272 836. You will not be able to continue your application without the code as we need to confirm we can contact you on this number.

I’ve had and repaid Save My Bacon short-term loans before, but I’ve just been declined

We appreciate that you’ve used our service before and repaid your loan, but, as responsible lenders, we need to take an interest in our customers’ ongoing financial health. Therefore we consider every application on an individual basis as circumstances can change. This means that previous use of our Save My Bacon online loan service doesn’t automatically guarantee approval of future Save My Bacon short-term loan applications. If your application has been declined in this instance, you should be able to see why in the My Account section of our website.

Our decision making process is based on a number of factors. We examine a wide range of industry data and our process often evolves to ensure we continue to lend responsibly.

Please note that we are sorry you were disappointed in this instance, and that in the future it may well be that we are able to reconsider an application from you.

Please see our FAQs section for quick answers to our most frequently asked questions.

The type of credit is not intended to meet your long-term financial needs or to be used for dealing with existing ongoing financial problems.
This loan should only be used to meet short-term cash needs and not be used as a continual source of credit.
If you are concerned that you are falling into a bad debt situation, then please do not apply for a Save My Bacon loan as our loan will only worsen your situation.