If you were unable to find the answer to your question in our FAQs please use the below details to contact us.
Our business hours are listed below. If you send us an email or leave us a message outside these hours we will contact you the next business day.
We are closed on public holidays
General and Lending Enquiries:
PO Box 8496
Level 3, 50 Victoria St
We pride ourselves on providing an exceptional level of customer service. However, if you feel we've got it wrong we want to know about it. Please contact us on 0800 272836 or email us on email@example.com.
Please click here for our internal complaints process. We will do our best to resolve your complaint as soon as possible but in any event we must do so within 20 working days. If we cannot do so within 20 working days we may extend the time, provided that we have a good reason to do so and inform you what it is. If we do not extend the time or if we cannot resolve your complaint within a total of 40 working days we must inform you of this.
If are unable to resolve your complaint you can contact the Financial Disputes Resolution Service either online or by phone on 0508 337 337.