Trouble Shooting
I still haven't received my funds
If you received our email to confirm your Save My Bacon Online Loan payment has been sent, the funds will have left our account and either be on their way, or just have landed in your bank account. This process should take less than 60 minutes guaranteed!
If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should send an email to guarantee@savemybacon.co.nz
There are a small number of Banks who have yet to implement new systems which allow for Super Fast Cash transfers. In these few cases, or if your application is formally approved after 4.30 pm or during a weekend or public holiday your cash should be deposited on the next business day. The following Banks allow for our Super Fast Cash transfers:
- ASB
- ANZ National
- BNZ
- Westpac
- TSB
- Kiwibank
- HSBC
- Citibank, NA
- Deutsche Bank AG
If your bank is slow in showing payment to you, please contact your International payments team at your bank.
I can’t login
Here’s a couple of tips that might help solve this one. Firstly - Make sure that you are entering the same email address that you used when you registered with Save My Bacon. Your username for your Account is your full email address.
2ndly - The password field is case sensitive. This means that if you used lowercase and capital letters anywhere in your chosen password, you need to make sure you re-type it to match. For example, if you first used ‘Bacon’, you can’t use ‘bacon’ next time. It needs to be exactly the same phrase.
I’ve forgotten my password
If you have forgotten your password, there is a “Forgot Password” section on the login page which will resend a new password to your email account. Please ensure you copy your password exactly as it is case sensitive.
If you don’t receive a password email from us it is likely that it is in your spam/junk/bulk mail inbox. Please check this mailbox for our email.
If your password is not in your spam/junk/bulk mail inbox, it is possible that our email was blocked altogether. Try adding our email address – loans@savemybacon.co.nz to your contacts list/address book. This will prevent our emails from being seen as spam. You will then need to request a new password.
My mobile number, bank account and email are already in use
If you are a returning customer, please login to your Account before you use the Loan Calculator or you will receive a message advising that your mobile number, bank account or email are already in use.
New customers who receive this message need to contact Save My Bacon on 0800 27 28 36 for assistance.
What should I do if I don’t receive a verification code?
When mobile networks are extremely busy your verification code can take a while to arrive by text, so please be patient. You can request another code by client on the resend verification code tab on the application page.
Please ensure your phone is with you, turned on, and not having any difficulties receiving text messages. Please also ensure you have put the correct mobile number in the application. If you have had a Save My Bacon loan before you will need to use your original number as the verification code.
If you still don’t receive a verification code, you will need to restart your application. If this still fails to give you a code please contact us on 0800 27 28 36. You will need to keep the application on the verification code section. If you move from this page your application will time out and you will require a different code.
I’ve had and repaid Save My Bacon Short-term Loans before, but I’ve just been declined
We appreciate that you’ve used our service before and repaid your loan, but as responsible lenders we need to take an interest in our customers’ ongoing financial health. Therefore we consider every application on an individual basis as circumstances can change. This means that previous use of our Save My Bacon Online Loan service doesn’t automatically guarantee approval of future Save My Bacon Short-term Loan applications. If your application has been declined in this instance, you should be able to see why in the My Account section of our Website.
Our decision making process is based on a number of factors. We examine a wide range of industry data and our process often evolves to ensure we continue to lend responsibly.
Please note that we are sorry you were disappointed in this instance, and that in the future it may well be that we are able to reconsider an application from you.
Please see our FAQs section for quick answers to our most frequently asked questions.